Tag Archives: coeliac

Prezzo Gluten Free Pizza

12 Nov

The gluten free world was recently sent into excitement by a glut of pizza announcements.  The news that Pizza Hut, Domino’s and Prezzo were launching gluten free pizza bases was swiftly followed up by Ask Italian.  I recently posted a review of the Pizza Hut gluten free offering, and with news that the Domino’s GF launch has been delayed until November 19th and the lack of an Ask Italian in Plymouth, I set out to try the Prezzo version.

Prezzo are currently offering a voucher on their website offering two courses for £10.  The voucher applies to the entire table, and as there were four of us this was a good deal.  Unfortunately the offer expires 12th November.  The Plymouth branch of Prezzo is situated in the Royal William Yard, which is fast becoming a gluten free hot spot.  The restaurant itself is very well decorated and situated in a great location.  It was also pleasing to see an Italian restaurant with several Italians on the staff.

I decided to skip the starter and go straight for the main course.  My wife was the only one to order a starter, some bruschetta, and nearly thirty minutes after ordering this hadn’t arrived.  My wife chased this and it arrived a few minutes later, and I suspect there was a mix up in the kitchen.  Mistakes happen and I always think it is better to judge a business on how they rectify a problem rather than whether they had one.  The waitress apologised for the delay, had the starter out in a few minutes and offered a free round of drinks for the entire table to make it up to us.  Great customer service after a rocky start.

I of course went for the pizza for the main meal.  I asked which toppings were gluten free, and was told I could have everything but the spicy beef.  I had heard the same from a few people on Twitter, so this gave some reassurance.  I quizzed the waitress with regards cross contamination and she seemed well informed.  I am very sensitive to cross contamination and I am pleased to report I have had no reaction at all to this pizza.  I did note that the menu did have a disclaimer that other gluten items were made in the kitchen, and they could not offer 100% guarantee that the kitchen was free from “airborne contamination”.  Unless the kitchen is 100% gluten free, it’s pretty standard to get a disclaimer similar to this.

There were no further delays in the service and our main course arrived shortly after.  I would usually have gone for a meaty pizza, but wasn’t feeling particularly hungry so was going to order a margherita pizza as I thought it would be less filling.  I had seen comment that the pizza’s here weren’t particularly cheesy, so at the very last second I changed my mind and went for the quattro formaggi.  This was a bit of an error on my part as I hadn’t spotted it had gorgonzola on in my last second switch.  I am not a fan of blue cheese so picked this off.  There was also a bit too much goats cheese for my liking which overpowered the other cheeses, so I regretted my choice a little.  The base itself was thin and tasty, it was crispy on the edges but quite soft in the centre.  My parents enjoyed their gluten filled pasta dishes, but my wife wasn’t particularly impressed with her gluteny pizza, saying she would have liked it crispier.  She tried my base and actually preferred it.

I had scoped out the allergy information pre visit and had been excited to see the vanilla panna cotta was gluten free.  However this was not on the dessert menu which was a shame, so I assume this is maybe a special.  The only gluten free dessert choice was a hazelnet bombe.  This was ice cream covered in chopped hazelnuts with a meringue centre.  This was nice but was no panna cotta.  It certainly would have been nice to have another gluten free choice for dessert.

Overall I think I slightly preferred the Pizza Hut base, though maybe this is down to my poor topping choice influencing me.  I’d be keen to try this again with a different topping and it’s definitely nice to have another gluten free option.  I’d give this a good but not great verdict overall.  See comments on this post for reviews from couple of other people who have tried the Prezzo GF pizza.  Next stop, Domino’s!

Kevin, Gluten Free by the Sea

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Gluten Free Gluttony at Chambers Notte Street

9 Nov

Update: Chambers has now been renamed Restaurant 60, but is still owned and run by chef Graham Ledwith: http://www.chambersandthenotte.com

Well after a rant, helping you find supermarket treasure and even a recipe it’s time to get back to the main focus of Gluten Free by the Sea; Helping you find great quality local gluten free food.  You may remember me mentioning Chambers Restaurant in an earlier Eating Out Gluten Free in Plymouth post, and I’ve been keen to go back to do a full review.  Situated on the Barbican this restaurant offers good quality locally sourced products, and is extremely gluten free friendly.  A Living Social offer presented a good excuse to go back, and we managed to pick up two courses and a glass of wine each for £30.  Chambers are running another Living Social offer in the next couple months so keep an eye out for that.

As we were seated we stated that I was coeliac and the chef came over and ran through the menu with me.  Basically he was more than happy to adapt any of the dishes to be gluten free, other than the obvious ones that were in batter, breadcrumbs or pastry.  He apologised that there’d been a diary mix up and he hadn’t realised a coeliac was visiting, else he would have gone out and got gluten free bread in specially.  I did indeed get gluten free bread on my last visit, and I always think this is a great touch.  Anyway, there was more than enough food to keep me going!  I also asked the key question as to whether the chips were fried with gluten items, and was told mine would be fried in a separate pan as a matter of course.

For starters I went for the leak and potato soup, and my wife went for baked field mushrooms.  The soup was good, but slightly salty for my taste.  The only thing I could find any fault with at all during the meal.  Abby loved her mushrooms and was impressed with the number of vegetarian choices too.

I’d had steak on my previous visit, which was excellent, so I thought I’d go for chicken for the main to try something different.  I was about to order a chicken in a garlic and brandy cream sauce, when I spotted chicken wrapped in Parma ham and stuffed with chorizo and cream cheese on the specials board.  This sounded great but came with bacon mash rather than chips, which also sounded amazing.  However I had my heart set on chips and they kindly let me have the special served with chips instead.  This course was excellent, and was served with a beef jus and champagne drizzle which were both extremely tasty.  The chips were delicious and I loved the presentation.  Abby had a goats cheese Wellington and enjoyed this too.

Abby was too full for dessert, as was I to tell the truth.  But what sort of reviewer would I have been if I didn’t try the dessert for you?  I ordered the “Something Chocolate” which was a cone shaped set mousse, with plenty of raspberry and banana coulis drizzled on the plate.  Apparently all the coulis contain about 4% alcohol!  The dessert was rich and light, and had an amazing chocolate flavour.  I absolutely loved this and had no problems at all in polishing it off.  However, in my haste to demolish it I made a huge error and forgot to take a photo – oops!  Anyway, here is the empty plate to show you how much I enjoyed it 🙂

Overall the food was excellent as was the service.  The chef told us he has a nut allergy so was very appreciative of the needs of someone suffering from an allergy or intolerance.  In fact he had recently successfully catered for someone who was gluten free, dairy free and vegetarian.  With the Living Social voucher this meal was a bargain, but the normal prices are very reasonable for the quality of the food.  If you are based in Plymouth or even visiting, then I can highly recommend paying a visit to Chambers.

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A Gluten Free Grumble, Terry’s Chocolate Orange

6 Nov

Well it may be because I’ve had a terrible few days, or it may be because I’ve been fobbed off one time too many, but I think it’s time for my first Gluten Free by the Sea moan.  I always try to keep a positive spin on blog posts on here, so forgive me for having this grumble.  With Christmas looming on the horizon, it’s that time of year when coeliacs and those with wheat or gluten intolerance start to think about those goodies we can, or indeed can’t, have over the festive period.

I was recently chatting to Sarah Carter of the Wuthering Bites blog about how one of my all time favourites, the Terry’s Chocolate Orange, is out of bounds as it “may contain wheat”.  These beauties will soon be stacked high in the supermarkets, and I will look forlornly at them as I pass them by.  No doubt I will tease myself and even read the label, just in case they’ve made them gluten free.  So I decided I would email Terry’s to see if any of their products are safe, or if they are looking into making them safe.  It seems Terry’s don’t even have a website (really?!), but all roads led back to Kraft Foods.  I filled in a contact form, stating my issue and asking for a contact at Terry’s.  This was the reply:

Dear Kevin Gollop

Kind regards,

Blank email, not the best of starts so I replied informing them of this.  The second reply was not much better:

Thank you for contacting us. The recipe for Terry’s Chocolate Orange does not contain wheat. There is however a small risk of contamination as wheat is an ingredient used in other products made in the location. Please refer to the packaging to confirm. I hope this fully answers your question.

OK, so if they’re not going to pass me on to someone at Terry’s as I requested then I’m going to fire some questions back at them:

Thank you for your reply.  As I am a sufferer of coeliac disease I can assure you that I am avid reader of labels.
May I please ask some follow up questions:
1. Does the wheat cross contamination risk extend to all Terry’s Chocolate Orange varieties including bars and segments etc?  If not, which ones are OK?
2. What can the gluten free community do to encourage Kraft to make the Chocolate Orange range safe for people with gluten and wheat intolerance?  Many more companies are now providing gluten free options, such as Prezzo: http://www.caterersearch.com/Articles/27/09/2012/345503/Prezzo-launches-gluten-free-pizza.htm You will notice from that article that there are up to 9 million people who are gluten sensitive in the UK.  That seems like a huge chunk of potential sales that you are missing out on. 
3. Are Kraft actively doing anything to address this issue?
It took me five days to get my email through as the main UK Customer Services mailbox was evidently full and needed some housekeeping.  I thought my follow up questions were worth asking so I persisted.  You will notice in question 2 I point out how much money they are potentially missing out on, by this point I’d obviously realised that customer care was not high on the agenda so took a different angle of attack.  So today I got another response:
Thank you for your email. Any product that is at risk of containing wheat will be labelled accordingly. Please read the label before any purchase as products may change, however up to date packaging will inform you of those changes. Though Terry’s may be considering a change to further accommodate gluten intolerant or sensitive consumers, we currently have no information available for distribution. However your comments and suggestions have been passed on to the manufacturer.
Call me cynical, but I have the feeling my comments may have been consigned to the bin.  I am not expecting them to drop everything and make their products gluten free on the back of my correspondence, and I have no issue with them telling me to read the label to caveat some useful information.  But come on give me something here.  “Customer care”, I’m not sure that’s what I’d describe it as.  I’ve had a similar experience with Cadbury’s recently after emailing them to find out the situation with Wispa’s (it was noticed the “main contain wheat” warning had been dropped from some packets.  Again a similar response:
Like a number of other food companies we have chosen to separately list all the allergens which may appear in the product in one clearly identifiable yellow box on the back of the wrapper. This is where you will look if you suffer from a specific allergy, such as nuts, wheat, milk, soya or any of the many ingredients which can cause a reaction.  As the web site is updated on a regular basis, the yellow box on our packaging is the most definitive allergen status of our products.  The Anaphylaxis Campaign are in favour of our labelling and consider it Best Practice.
Again all well and good but completely ignoring the question.  They did not have the decency to even reply to my follow up questions, though I do give Cadbury’s credit for their clear allergy labelling if not their controls over wheat in their factories.  I also contacted Mars a few months back as I had eaten a few Snickers and had heard they were made on lines handling gluten.  I merely received the standard wording from their website in reply:

Our policy on allergen labelling is to be clear, within the ingredients list, where a product contains allergenic ingredients as part of the recipe or in trace amounts.  Please visit our nutritional website which provides a full list of ingredients for our products. The information is updated regularly and is for guidance only. For definitive advice, we always recommend that you read the label.  If you have any concerns regarding allergens or intolerances please do not hesitate to contact our Consumer Care team.

Brilliant that they do not provide a link to their nutritional website in this statement, and when I found it the same text is carried and the Customer Care Team were unable to tell me more.  It seems Mars do not even use the “may contain” warnings even when there is a possibility of cross contamination, and none of their products are listed in the Coeliac UK directory.  I now avoid all Mars products completely.  At least with Cadbury’s you can find some things that are safe.

I am just getting a bit sick of big companies just fobbing me off when I make enquiries over their products.  As a coeliac I spend my life reading labels, and if I email it’s because I have a genuine enquiry that the label is not telling me.  These companies really should know what’s in their food and make the information clearly and easily available via the internet.  In this day and age it is surely not too much to ask.  I should give credit to Tetley and Seabrook’s who have at least given me good customer service when I have contacted them.  I can only suggest as many of you as possible contact companies to show them there is a demand for safe gluten free food.  I would also love to hear about your good and bad customer service experiences, please comment below if you have any.

OK so even after a rant I have to try and end with something positive, so hear are a couple of gluten free orange chocolate suggestions thank to Emma Hutchinson (though sadly not orange shapped!):

Organic Orange Chocolate from Plamil
Essential Orange Chocolate from Concious
Kevin, Gluten Free by the Sea

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